Close CasinoLoots account: how it works
CasinoLoots supports responsible gaming. If you need a break or want to close your account, you'll find all the options here.
There are many reasons to close a casino account: you want a time-out, playing no longer feels right, or you've simply lost interest. Whatever the reason, CasinoLoots makes it easy.
You can choose between a temporary pause and a permanent self-exclusion. Before closing your account, read this page and decide which option suits you best.
Your options
Temporary pause
Do you just need a short time-out? Pause your account for a period of your choice:
- • 24 hours
- • 7 days
- • 30 days
- • Up to 6 weeks
After this period your account is automatically reactivated.
Self-exclusion
For a longer or permanent exclusion:
- • 6 months
- • 1 year
- • Permanent (cannot be undone)
You will no longer receive marketing emails and cannot log in.
How to close your CasinoLoots account
Account settings
Log in, go to "My Account" → "Responsible Gaming" and choose your preferred block option.
Live chat
Open live chat and let support know you want to close your account. It's processed immediately.
Send an email with the subject "Account closure" and your account details to customer service.
What happens to my balance?
Before closing your account, please note:
- •Withdraw any existing balance before closing
- •Active bonuses and free spins expire on account closure
- •Open bets are settled before the account is blocked
- •Customer service can help with questions about pending transactions
Help with gambling addiction
If you notice gambling is negatively affecting your life, you're not alone. Professional support organisations are available free of charge:
GamCare
www.gamcare.org.uk
National Gambling Helpline
0808-8020133 (helpline)
BeGambleAware
www.begambleaware.org
These organisations are confidential and help you find a way out of gambling addiction.
Alternatives to closing your account
Before you definitely close your CasinoLoots account, consider these less drastic options that help control your playing:
- •Set deposit limits: Limit your daily, weekly or monthly deposits. This keeps your spending under control without losing your account.
- •Activate session reminders: CasinoLoots can automatically remind you when you've been playing for a while, so you take conscious breaks.
- •Set loss limits: Set a maximum loss amount per day, week or month. Once the limit is reached, you're automatically logged out.
- •Disable marketing: Turn off all promotional communications in your account settings so you aren't tempted by offers.
All these options are available in "My Account" → "Responsible Gaming". Need help? Customer service is available 24/7 via live chat.
What happens after account closure?
After closing your CasinoLoots account, please note:
Temporary pause
Your account is automatically reactivated after the chosen period. Your balance, loyalty status and play history are preserved.
Permanent closure
Your account is closed permanently and cannot be reopened. Any remaining balance is sent to your last payment method. All bonuses and free spins expire.
In both cases your personal data is retained in line with privacy law (at least 5 years), then automatically deleted. Read more in our privacy policy.
Frequently asked questions about account closure
Gambling must always remain entertainment. Only play with money you can afford to lose. For questions, CasinoLoots customer service is available 24/7.
Want to keep playing? Discover our Promotions or go back home.